I feel just awful and am so sorry for my rude behavior. When Dreyfus sent me a letter that they needed a copy of my daughter’s driver’s license, or social security card to verify her in the government’s database, I had little patience with them. “My daughter has worked for an international insurance company for over 17 years. Surely if she were a terrorist, they would have fired her long ago! Furthermore, she has paid taxes for years.” You need to check further and take care of this problem. As I had kept both my children’s social security numbers on file for years, I was able to easily send their numbers to Dreyfus when I initially filled out the paper work. So I assumed Dreyfus had all they needed when I applied for my new joint account.
But after speaking with the Dreyfus representative, I asked my daughter to tell me her social security number. And lo and behold, I discovered I had made a mistake. I had reversed my children’s numbers giving my daughter number as my son’s and vice versa. I immediately called Dreyfus, gave them the correct information, and apologized. But I still feel awful for being so rude. I hope this teaches me a lesson to be more patient and to realize I am not always as right as I think I am.
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
Showing posts with label Dreyfus. Show all posts
Showing posts with label Dreyfus. Show all posts
Thursday, May 7, 2009
Tuesday, May 5, 2009
MONEY MARKET FUND
Recently I added my daughter and son to the money market account I have with the Dreyfus Co. When my Mother died, my sister and I had to pay for her funeral out of our own checking accounts. And so, I decided to put my children on my account so that someday they could use it to pay for my funeral rather than spend their own money. But I have had to jump through all kinds of hoops just to set up this new account.
First, I filled out their complicated form with my children’s names, addresses, and social security numbers. Then I had to have my bank manager stamp the form with their signature guarantee stamp. But after I mailed the form, the company called me two times about my daughter’s social security number. Even though my penmanship is legible, they couldn’t read it. Furthermore, a few days later they called again with the same request – they forgot they had already called me.
If all that was not enough, I received a letter in the mail today, that according to the Patriot Act, all new accounts require careful scrutiny. They could not find my daughter’s name in the government database. Thus, I had to send them a copy of her driver’s license, social security card, or birth certificate. Good grief…they need to get their act together. For 17 years my daughter has worked as a claim’s adjuster for an international insurance company. If she were a terrorist, they would have fired her years ago. Oh well, I called the company and told them this was all nonsense and they needed to take care of it – I was not going to bother. In fact maybe it would be easier for me to just withdrawal all my money and invest it in another company.
I’ll bet that tomorrow they will call me, apologize, and tell me they have completely taken care of it !!
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
First, I filled out their complicated form with my children’s names, addresses, and social security numbers. Then I had to have my bank manager stamp the form with their signature guarantee stamp. But after I mailed the form, the company called me two times about my daughter’s social security number. Even though my penmanship is legible, they couldn’t read it. Furthermore, a few days later they called again with the same request – they forgot they had already called me.
If all that was not enough, I received a letter in the mail today, that according to the Patriot Act, all new accounts require careful scrutiny. They could not find my daughter’s name in the government database. Thus, I had to send them a copy of her driver’s license, social security card, or birth certificate. Good grief…they need to get their act together. For 17 years my daughter has worked as a claim’s adjuster for an international insurance company. If she were a terrorist, they would have fired her years ago. Oh well, I called the company and told them this was all nonsense and they needed to take care of it – I was not going to bother. In fact maybe it would be easier for me to just withdrawal all my money and invest it in another company.
I’ll bet that tomorrow they will call me, apologize, and tell me they have completely taken care of it !!
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
Sunday, April 19, 2009
RUDE EMPLOYEES
Rude, self-righteous employees drive me crazy, especially when they are wrong like the one I spoke to yesterday. A few weeks ago, I decided to add my two adult children to one of my investments accounts as joint owners. The company, Dreyfus, told me that during the transfer process I could not write any checks. I would have to wait until I received my new checkbook and checks. I didn’t have a problem with that as I seldom touch the account.
However, a few days ago, my son-in-law asked if he could borrow several thousand dollars to expand his business. I agreed and then called Dreyfus to ask when I would receive my new checks. The customer representative I spoke with said I should receive them within two weeks. Since my son-in-law needed the money next week, I asked if she could please send me an extra book right away. “No,” she replied, “we cant do that as we just sent you new checks.” I then asked if perhaps she could electronically transfer money to my local bank. Again she said no because I did not have any bank listed with her company.
At this point I became very angry. Just two weeks ago, when I initiated the change to my account, I confirmed my bank account number with the Dreyfus Company. Thus, when the rep continued refusing my requests, I insisted on speaking to her supervisor. She put me on hold and it seemed like I waited an interminable 5 to 10 minutes. I have no doubt my blood pressure rose 100 points. Finally, she came back on the line and would you believe she said, “We will overnight a batch of checks to you immediately!!!”
The next day when I told my daughter about my encounter, she taught me a very good lesson. “Mom, you should just hang up and call back. Another, more qualified customer representative will answer the phone and surely give you better service.”
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
However, a few days ago, my son-in-law asked if he could borrow several thousand dollars to expand his business. I agreed and then called Dreyfus to ask when I would receive my new checks. The customer representative I spoke with said I should receive them within two weeks. Since my son-in-law needed the money next week, I asked if she could please send me an extra book right away. “No,” she replied, “we cant do that as we just sent you new checks.” I then asked if perhaps she could electronically transfer money to my local bank. Again she said no because I did not have any bank listed with her company.
At this point I became very angry. Just two weeks ago, when I initiated the change to my account, I confirmed my bank account number with the Dreyfus Company. Thus, when the rep continued refusing my requests, I insisted on speaking to her supervisor. She put me on hold and it seemed like I waited an interminable 5 to 10 minutes. I have no doubt my blood pressure rose 100 points. Finally, she came back on the line and would you believe she said, “We will overnight a batch of checks to you immediately!!!”
The next day when I told my daughter about my encounter, she taught me a very good lesson. “Mom, you should just hang up and call back. Another, more qualified customer representative will answer the phone and surely give you better service.”
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
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