Rude, self-righteous employees drive me crazy, especially when they are wrong like the one I spoke to yesterday. A few weeks ago, I decided to add my two adult children to one of my investments accounts as joint owners. The company, Dreyfus, told me that during the transfer process I could not write any checks. I would have to wait until I received my new checkbook and checks. I didn’t have a problem with that as I seldom touch the account.
However, a few days ago, my son-in-law asked if he could borrow several thousand dollars to expand his business. I agreed and then called Dreyfus to ask when I would receive my new checks. The customer representative I spoke with said I should receive them within two weeks. Since my son-in-law needed the money next week, I asked if she could please send me an extra book right away. “No,” she replied, “we cant do that as we just sent you new checks.” I then asked if perhaps she could electronically transfer money to my local bank. Again she said no because I did not have any bank listed with her company.
At this point I became very angry. Just two weeks ago, when I initiated the change to my account, I confirmed my bank account number with the Dreyfus Company. Thus, when the rep continued refusing my requests, I insisted on speaking to her supervisor. She put me on hold and it seemed like I waited an interminable 5 to 10 minutes. I have no doubt my blood pressure rose 100 points. Finally, she came back on the line and would you believe she said, “We will overnight a batch of checks to you immediately!!!”
The next day when I told my daughter about my encounter, she taught me a very good lesson. “Mom, you should just hang up and call back. Another, more qualified customer representative will answer the phone and surely give you better service.”
By Hannah --www.FunnyPhotosContest.com a photo contest for cute or funny photos and photo captions.
No comments:
Post a Comment