I feel guilty that I lose my temper and get so angry. Actually the poor employee on the other end of the telephone is not to blame that I can’t understand his or her foreign accent. But it is just so frustrating that I can’t get the information I need and I have to waste so much time.
The people responsible for the problem are the greedy American CEO’s who ship all their jobs for telephone customer service and technical support oversees. Unfortunately foreigners have been replacing American workers for the past five to ten years. And it doesn’t seem like it will change anytime soon. But it’s a terrible shame. I’m sure I’m not the only one who shares my frustration. And even worse is that so many American citizens have lost their jobs and are unemployed.
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