When I received an email from Vanguard, my investment company, it surprised me to learn they had shut down parts of my account on their website because someone had tried several times to unsuccessfully guess my security question. The message also told me to setup new security questions to once again access all of my account.
I couldn’t image who might try to view my investments. Certainly it wasn’t one of my relatives as they could have easily answered the questions that ask, “What was your Mother’s maiden name?” or “What was the name of the first school you attended?” When I called Vanguard to ask what had transpired, they responded it probably was someone with a similar name who mistyped their own. That seemed plausible and so I proceeded to change my questions.
I picked three new questions and then made up a word to use for all three that, of course, no one could ever guess. But to my surprise a few days later I again received an email that someone had tried several times to unsuccessfully guess my security questions. Once again, I reset my security questions only to receive a third email with the same message. You can imagine the frustration and impatience I felt when I called Vanguard to complain. Luckily, they resolved the matter quickly and I can access my account. The only other thing that would make me happier is for the account to vastly increase to a very large sum of money.
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Tuesday, October 12, 2010
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